Part time Customer services/Contact centre Ref: GL397

The Opportunity

Job Role:  Weekend Contact Centre Helpdesk Agent 

Permanent Part time role

£8.07ph

Hours: Friday to Monday – working between the hours of 7.00am – 19.00pm -  7.25 hours per day.

Location: Leicester City Centre 

 

Are you a student looking for weekend employment or currently employed seeking additional hours? Or a parent looking for hours to work around children?

 
Do you consider yourself a confident communicator with previous experience within a Customer support capacity? 

 
We are looking for Part time Contact Centre staff on a Permanent basis to be able to work Friday to Monday.

 
Previous contact centre experience is preferable but not essential. Ideally you will be working in Customer services and be a strong Administrator.

 

The Role: 

To undertake client specific duties and ensure the smooth running of the department by answering calls in a timely and efficient manner, to provide an excellent level of customer service. 




Retrieving high volumes of calls and working off dual monitor PC’s. 
Answering calls from specific clients and contractors in accordance with the agreed procedures on which performance will be measured
Raising maintenance/security/Health & Safety orders via the computerised databases following agreed procedure on which performance will be measured
Monitoring jobs already logged onto the system to ensure that the Contractor has attended the client’s site within the agreed SLA
Obtaining authorisation as appropriate for works exceeding set guidelines
Using email to inform and receive instruction
Dealing with emails relating to order/quote approvals and queries from Contact Centre Agents and Contractors
Monitoring overdue orders through to completion
Ensuring set performance targets and KPI’s are met
Managing and resolve customer complaints
To ensure compliance to all relevant statutory duties under the Health and Safety at Work Act, details of which are listed within the Company’s Health and Safety Policy

The Candidate:




Strong customer service skills essential 
Have a confident and friendly manner 
Previous contact centre experience preferable 
Have the ability to multitask using a variety of software packages at any one time. 
Previous contact centre experience is preferred however not essential. 
 

Please note we do require Candidates to work full time (37.5 hours) for the first two weeks to undertake training. 

Consultant: Gerry Lindup

Apply Now 2018-10-04t11-50-03-01-00 Flowers Associates Ltd.

Apply for Part time Customer services/Contact centre (GL397)



Enter your email address so we can respond to your application.

Enter your phone number so we can contact you to discuss your application or arrange interview as required.

We accept CV uploads in .doc/.docx (Word) and .pdf formats

Enter an additional message to submit with your application here.

Latest Jobs

Sales Consultant (GL362)
Location:
Groby
Type:
Permanent
Salary:
£22,500 plus bonus
Category:
Sales & Marketing
Consultant:
Gerry Lindup

Are you an experienced in Sales or Telesales and enjoy picking up the telephone and talking to customers...

European Credit Specialist (AF1774)
Location:
Leicestershire
Type:
Permanent
Salary:
circa £38,000k
Category:
Accountancy & Finance
Consultant:
Adam Flowers

A unique and challenging opportunity rare to the market has become available within a prominent local employer in...

We don't just find people for jobs, we find jobs for people

Tell us you're looking