Part time Customer services/Contact centre Ref: GL397
Job Role: Weekend Contact Centre Helpdesk Agent
Flowers Associates Ltd.
Permanent Part time role
Hours: Friday to Monday – working between the hours of 7.00am – 19.00pm - 7.25 hours per day.
Location: Leicester City Centre
Are you a student looking for weekend employment or currently employed seeking additional hours? Or a parent looking for hours to work around children?
Do you consider yourself a confident communicator with previous experience within a Customer support capacity?
We are looking for Part time Contact Centre staff on a Permanent basis to be able to work Friday to Monday.
Previous contact centre experience is preferable but not essential. Ideally you will be working in Customer services and be a strong Administrator.
To undertake client specific duties and ensure the smooth running of the department by answering calls in a timely and efficient manner, to provide an excellent level of customer service.
Retrieving high volumes of calls and working off dual monitor PC’s.
Answering calls from specific clients and contractors in accordance with the agreed procedures on which performance will be measured
Raising maintenance/security/Health & Safety orders via the computerised databases following agreed procedure on which performance will be measured
Monitoring jobs already logged onto the system to ensure that the Contractor has attended the client’s site within the agreed SLA
Obtaining authorisation as appropriate for works exceeding set guidelines
Using email to inform and receive instruction
Dealing with emails relating to order/quote approvals and queries from Contact Centre Agents and Contractors
Monitoring overdue orders through to completion
Ensuring set performance targets and KPI’s are met
Managing and resolve customer complaints
To ensure compliance to all relevant statutory duties under the Health and Safety at Work Act, details of which are listed within the Company’s Health and Safety Policy
Strong customer service skills essential
Have a confident and friendly manner
Previous contact centre experience preferable
Have the ability to multitask using a variety of software packages at any one time.
Previous contact centre experience is preferred however not essential.
Please note we do require Candidates to work full time (37.5 hours) for the first two weeks to undertake training.