Customer Services Ref: GL403

The Opportunity

Job Role:  Customer Support Coordinator    

Temp to Perm

Salary: £19,200

Location:  Loughborough

Working hours-on a rota basisWorking hours – on a rota basis (includes 30 min lunch break) Monday to Friday

·         07H30 to 15H30

·         08H30 to 16H30

·         09H00 to 17H00

 

The Opportunity

Our client based in Loughborough are looking to recruit a Customer Support Coordinator, responsible for coordinating all customer queries and key accounts and developments. Providing a first class customer service at all times and always going the extra mile.

 

The Role

·         Process orders via telephone/fax/email

·         Promoting sales with the Regional sales Manager and working towards sales targets

·         Use relevant questioning techniques when delivering customer service and build customer relationships

·         Take responsibility for maintaining product knowledge across all brands of the business

·         Strong relationship and interface support role for external sales team

·         Carrying out quotations and monthly reporting

·         Recognise and deal with any customer queries, requests and problems promptly and escalate any non-resolution to CSM

·         Maintain databases, tracker reporting, new customer account set up

·         Proactively contribute to team projects

 

The Candidate

The successful candidate will:-

·         Have a good level of English and Maths 

·         Have a min of 2 years’ experience in Customer focussed/facing environments

·         Be a good team player with excellent inter-personal skills

·         Be flexible in approach

·         Have strong IT skills including Word, Excel, PowerPoint, Outlook etc

·         Have an excellent telephone manner and be a strong communicator

 

Hours:  Working hours-on a rota basisWorking hours – on a rota basis (includes 30 min lunch break) Monday to Friday

·         07H30 to 15H30

·         08H30 to 16H30

·         09H00 to 17H00

 

Temp to Perm role and free car parking plus 25 days holiday plus bank holidays

Consultant: Gerry Lindup

Apply Now 2018-11-02t12-25-09-00-00 Flowers Associates Ltd.

Apply for Customer Services (GL403)



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