Team Leader Ref: KK64

The Opportunity

Flowers Associates have partnered with a successful local business to help them recruit for a Call Centre Team Leader due to continuous growth.

In this busy role, you will be responsible for managing and improving the team performance ensuring targets are met.

Working closely with 15 members of staff, you will coach, mentor and lead by example, ensuring clients receive quality customer service.

The main objective for the role is to reduce call queues, ensuring all customers are treated fairly and are called back within agreed SLA’s.


-Reviewing and setting up team targets

-Monitoring sickness and absence and involving HR department  

-Producing and presenting performance reports to senior management

-Leading daily team huddles, maintaining a positive attitude to inspire colleagues

-Attending client meeting and representing the business in a professional manner

-Conducting monthly 1-2-1’s and ensuring appropriate plans are in place for under performance


My client is looking for an energetic individual with strong leadership skills who will be able to identify processes improvement methods whilst remaining courteous and professional.


Salary: £24,000

Location: Leicester

Longevity: Permanent

Consultant: Kate Kirszak

Apply Now 2018-10-10t14-28-37-01-00 Flowers Associates Ltd.

Apply for Team Leader (KK64)

Enter your email address so we can respond to your application.

Enter your phone number so we can contact you to discuss your application or arrange interview as required.

We accept CV uploads in .doc/.docx (Word) and .pdf formats

Enter an additional message to submit with your application here.

Latest Jobs

Sales Consultant (GL362)
£22,500 plus bonus
Sales & Marketing
Gerry Lindup

Are you an experienced in Sales or Telesales and enjoy picking up the telephone and talking to customers...

European Credit Specialist (AF1774)
circa £38,000k
Accountancy & Finance
Adam Flowers

A unique and challenging opportunity rare to the market has become available within a prominent local employer in...

We don't just find people for jobs, we find jobs for people

Tell us you're looking