Contact Centre Agent Ref: BJ692

The Opportunity

Do you have previous experience in Customer Services?

Are you confident communicator with an outgoing personality?

If so, please keep reading…

 

The Opportunity:

 

Our client based in the centre of Leicester, are looking to recruit Contact Centre Agents to join their existing and expanding team 

The Role

The Role:

To undertake client specific duties and ensure the smooth running of the department by answering calls in a timely and efficient manner, to provide an excellent level of customer service.

•           Working on the helpdesk, retrieving high volumes of calls and working off dual monitor PC’s.

•           Answering calls from specific clients and contractors in accordance with the agreed procedures on which performance will be measured

•           Monitoring jobs already logged onto the system to ensure that the Contractor has attended the clients site within the agreed SLA

•           Obtaining authorisation as appropriate for works exceeding set guidelines

•           Monitoring overdue orders through to completion

•           Ensuring set performance targets and KPI’s are met

•           Managing and resolve customer complaints

The Candidate

The Candidate:

•           Strong customer service skills essential

•           Have a confident and friendly manner

•           Previous contact centre experience preferable

•           Have the ability to multitask using a variety of software packages at any one time.

                  

Consultant: Bree Jameson

Apply Now 2018-05-08 2018-05-08 Flowers Associates Ltd.

Apply for Contact Centre Agent (BJ692)



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