Customer Service Representative Ref: GL550

The Opportunity

Working hours:

Monday to Friday 8am - 4.30pm, however please note:

Standard hourly rate of pay: £10.00

You will be required to work 1 week a month of lates: 11:30am - 8:00pm (receiving a £15.00 Shift allowance payment)
You will be required to work 1 Saturday in every 4:  8:00am - 2:30pm (receiving a £30.00 Shift allowance payment - also on this week you will receive a day off in the week).

This role is offered on a Temp-to-Perm basis and we have immediate starts available!



If you can give us a "yes" to the following questions, this may be the perfect role for you!

Do you enjoy problem solving and do you have a flexible approach?

Are you comfortable and confident in handling with complaints and enquiries?

Do you have a flair for building a rapport with customers?

Do you like speaking with customers over the phone and are you confident liaising by e-mail?

Are you proactive with a positive, friendly and can demonstrate resilience when needed?




The role:

An exciting opportunity has arisen for a Customer Service Representative to work for a well established and successful company based in Leicester.  

Duties include:

• Handling enquiries and complaints effectively and professionally
• Working to achieve company SLA's and call handling targets
• Establish and maintain professional working relationship demonstrating great teamwork
• Ensuring customers are updated and informed at all times using their preferred communication channel
• Working proactively to identify and escalate potential customer issues to the Customer Manager
• Maintaining accurate data records - whereby typing and talking simultaneously will prove advantageous.
• Supporting the wider team in the delivery of excellent customer service
• Other ad-hoc duties as required by the department.


The Candidate:

We are looking for Customer Service Representative who has:

• Experience in a busy customer service team
• Enquiries/complaints handling experience
• Experience of performing in a busy and demanding environment
• IT literacy, including Microsoft Office - essential
• Be able to deliver exceptional customer service
• To thrive under pressure and be able to multi-task effectively
• Excellent telephone manner
• Excellent organisational skills
• High level of accuracy



Consultant: Gerry Lindup

Apply Now 2019-09-19t15-34-43-01-00 Flowers Associates Ltd.

Apply for Customer Service Representative (GL550)



Enter your email address so we can respond to your application.

Enter your phone number so we can contact you to discuss your application or arrange interview as required.

We accept CV uploads in .doc/.docx (Word) and .pdf formats

Enter an additional message to submit with your application here.

Latest Jobs

Temporary Customer Support Administrator (NW52)
Location:
Loughborough, Leicestershire
Type:
Contract
Salary:
£9.84 - £
Category:
Manufacturing
Customer Support Administrator (Temporary)

Immediate start

Salary: £9.84 per hour 
Administrator (GL564)
Location:
Loughborough,
Type:
Contract
Salary:
£16500.00 - £19000.00
Category:
N/A
Job Role: Administrator


12-month Fixed Term contract (Maternity cover)


Salary: £16,500 -...
Finance Business Partner (AF1887)
Location:
N/A
Type:
Permanent
Salary:
£35000.00 - £
Category:
N/A
Finance Business Partner

£35k + Study + Bonus

Loughborough


A European owned engineeri...
Marketing Admin assistant (GL563)
Location:
Coalville, Leicestershire
Type:
Permanent
Salary:
£21000.00 - £
Category:
Distribution
Marketing Admin assistant-Coalville

Permanent role and an immediate start for the right person

Monday to Thu...
Internal Account Manager. (GL562)
Location:
Leicester, Leicestershire
Type:
Permanent
Salary:
£25000.00 - £28000.00
Category:
N/A
Job Role: Internal Account Manager

 Permanent role 

Salary: £25,000-£28,000 depending...
Head of Finance (AF1886)
Location:
Leicester, Leicestershire
Type:
Contract
Salary:
£45000.00 - £50000.00
Category:
Legal

Established in 1979, my award winning client, active in 132 countries, is a successful and ambitious organisation that recog...
Financial Controller (AF1885)
Location:
N/A
Type:
Permanent
Salary:
£40000.00 - £45000.00
Category:
N/A
Financial Controller

Qualified / QBE

Leicester 

£40k - £45k 
Office Administrator (GL559)
Location:
Leicester, Leicestershire
Type:
Permanent
Salary:
£18000.00 - £
Category:
N/A
Job Role: Office Administrator

PERMANENT

Salary: £18,000

Location: South of Leicester
Accounts Administrator (NW51)
Location:
Leicester, Leicestershire
Type:
Permanent
Salary:
£18000.00 - £
Category:
N/A
Job Role:  Accounts Administrator

Longevity: Permanent
Hours are:        ...
Client Account Administrator (GL554)
Location:
Leicester, Leicestershire
Type:
Permanent
Salary:
£20000.00 - £
Category:
N/A
Job Role: Client Account Administrator


Salary: £20,000 per annum

Location: South Leicester
...
Service Desk Coordinator (GL553)
Location:
N/A
Type:
Permanent
Salary:
£18000.00 - £
Category:
N/A
Job Role: Service Coordinator

PERMANENT

Salary: £18,000pa plus bonus and Free car parking

Planner/Administrator (GL552)
Location:
Groby, Leicestershire
Type:
Contract
Salary:
£21000.00 - £25000.00
Category:
N/A
JOB TITLE: Administrator/Planner

Temp to Perm

Hours are Monday to Friday 8:30am to 4:30pm

LOCATIO...
HR Business Partner (AF1884)
Location:
N/A
Type:
Permanent
Salary:
£40000.00 - £55000.00
Category:
N/A
HR Business Partner
Permanent
Leicester
£45k to £60k

The Opportunity

A thriv...
Customer Service Representative (GL550)
Location:
N/A
Type:
Contract
Salary:
£10.00 - £
Category:
Renewable Energy
Working hours:

Monday to Friday 8am - 4.30pm,...
Accounts Senior (AF1805)
Location:
N/A
Type:
Permanent
Salary:
£20000.00 - £24000.00
Category:
N/A
Accounts Senior
Location: Leicester City
Salary: up to £30k
Full time 

Are you looking f...

We don't just find people for jobs, we find jobs for people

Tell us you're looking