Customer services/Contact centre Ref: GL606

The Opportunity

CUSTOMER SERVICE/CONTACT CENTRE


Location: Leicester


Salary: £18,500 per annum


Longevity: Permanent


Hours: Full Time: Monday to Friday 37.5 hours a week plus a lunch break



____________________________________________________________________________



About the Company


My Client is a growing business who since 2017 have been acquiring additional businesses to add to their portfolio, who work with organisations across all sectors.They have been established for many years so it’s an exciting time to be joining the team.




About the Opportunity



You will be undertaking Client specific duties and ensure the smooth running of the department by answering calls and emails in a timely and efficient manner, to provide an excellent level of customer service through all communication channels


_________________________________________________________________­­­­­______________________________



What duties are involved?

Answering calls from specific clients and contractors in accordance with the agreed procedures on which performance will be measured

·         Monitoring jobs already logged onto the system to ensure that the Contractor has attended the client’s site within the agreed SLA

·         Obtaining authorisation as appropriate for works exceeding set guidelines

·         Using email to inform and receive instruction

·         Dealing with emails relating to order/quote approvals and queries from Contact Centre Agents and Contractors

·         Monitoring overdue orders through to completion

·         Ensuring set performance targets and KPI’s are met

·         Managing and resolve customer complaints

 

 What skills, experience & attributes are we looking for?

Proven background in Customer service/Contact centre
Excellent organisation and prioritisation skills
Excellent customer service skills, both on the telephone, on e-mail and face to face
Positive and a ‘can do’ attitude

What are the "Perks"?



Modern, open plan offices with a positive working culture.

Working Hours & Holidays:

Monday to Friday 37.5 hours a week plus a lunch break

Consultant: Gerry Lindup

Apply Now 2020-02-11t14-07-16-00-00 Flowers Associates Ltd.

Apply for Customer services/Contact centre (GL606)



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