Temporary Customer Support Administrator Ref: GL622
Customer Support Administrator (Temporary)
Flowers Associates Ltd.
Salary: £10.25 per hour
Location: Near Loughborough - Own transport is essential
Working hours (rota basis):
Monday to Friday
· 07:30 to 15:30
· 08:30 to 16:30
· 09:00 to 17:00
• Are you a strong and confident Administrator with excellent customer care skills?
• Are you available immediately?
• Do you have a good eye for detail and are you happy to help with a backlog of work in the team?
If so, this could be a great temp opportunity for you!......
My client is a global organisation who has been established for for over 100 years. The organisation was nominated as Fortune World Most admired companies in 2019. They were also voted the Best Employers for Healthy Lifestyles in 2018 - the list of awards and nominations goes on.
Our client based on the outskirts of Loughborough are looking to recruit a Customer Support Administrator on an ongoing temporary basis for around 3 months.
The successful Candidate will be responsible for coordinating all customer queries as well as general administration support. The ideal Candidate will pride themselves on delivering a first class customer service at all times and will enjoy going the extra mile.
Process all incoming orders via telephone/fax/email
Use relevant questioning techniques to drive customer service excellence and build customer relationships
Take responsibility for maintaining product knowledge across all brands of the business
Build and maintain strong relationship and interface support for external sales team
Deal with any customer queries, requests and problems promptly and escalating to the Customer Service Manager when necessary
Maintain databases, tracker reporting, new customer account set up
Proactively contributing to team projects
Ad hoc administration support
The successful candidate will:-
Have a good level of English and Math's
Have a sound background within a similar Customer Service role or Administration role
Be a good team player with excellent interpersonal skills
Be flexible in approach
Have strong IT skills including Word, Excel, PowerPoint, Outlook etc
Have an excellent telephone manner and be a strong communicator
25 days holiday plus bank holidays
Free car parking available.